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Life in Hiroshima

Garbage

In Hiroshima City, household waste is divided into 8 types:

  • Combustible Waste
  • PET Bottles
  • Recyclable Plastics (plastic from packaging)
  • Other Plastics (plastic other than recyclable plastic)
  • Incombustible Waste
  • Recyclable Waste
  • Harmful Waste
  • Large Waste

Separate waste into the 8 types, and place each type at the specified location near your home by 08:30 on the day specified for your area.

To learn how to separate your waste, see the Household Waste Disposal Guidelines. The guidelines are also available online: http://www.city.hiroshima.lg.jp/www/contents/1550987043357/index.html

  • It costs money to dispose of large items. You must apply for collection through the Large Waste Information Center (Tel: 082-544-5300 Fax: 082-544-5301). They can only respond to phone calls in Japanese.

The deadline to apply through the Center is three days before your area’s collection day. When you count three days, do not include the collection day itself, or any days when the Center is closed.

You can also apply online through the City of Hiroshima website; the online form can be found here: http://www.ogatagomi.kankyo.city.hiroshima.jp/. The deadline to apply online is five days before your area’s collection day. When you count five days, do not include the collection day itself, or any days when the Large Waste Information Center is closed.

Household Waste Disposal Guidelines

Who to contact about waste disposal and waste collection sites (establishment, relocation, and removal)

〇Naka Ward, Higashi Ward
 Naka Environment Office  (1-5-1 Minami-yoshijima, Naka-ku)
 Tel 082-241-0779・Fax 082-241-1407

〇Minami Ward
 Minami Environment Office  (3-17-2 Shinonome, Minami-ku)     
 Tel 082-286-9790・Fax 082-286-9791

〇Nishi Ward
 Nishi Environment Office  (7-7-1 Shoko-center, Nishi-ku)     
 Tel 082-277-6404・Fax 082-277-6406

〇Asaminami Ward
 Asaminami Environment Office  (4-4013-1 Tomokita, Asaminami-ku)     
 Tel 082-848-3320・Fax 082-848-4411

〇Asakita Ward
 Asakita Environment Office (1471-8 Oaza Nakashima, Kabe-cho, Asakita-ku)
 Tel 082-814-7884・Fax 082-814-7894

〇Aki Ward
 Aki Environment Office  (2-3-18 Yano-shin-machi, Aki-ku)
 Tel 082-884-0322・Fax 082-884-0324

〇Saeki Ward
 Saeki Environment Office  (1-4-48 Kairoen, Saeki-ku)
 Tel 082-922-9211・Fax 082-922-9221

What you can do with waste not collected by the City of Hiroshima

Large Waste

Other

Water, Sewage, Electricity, and Gas

Water

Tap water is provided by the Waterworks Bureau of the City of Hiroshima. If you want your water supply turned on or off, contact the Newly Moved Customer Advice Center three or four days in advance (Tel: 082-511-5959 Fax: 082-228-8861).

For questions about your water bill, contact the Waterworks Bureau office that deals with your ward.

Sewage fees are paid together with water fees in areas that have a sewer system.

For inquiries about sewage fees, contact the Management Division, Sewerage Bureau, the City of Hiroshima (Tel: 082-241-8258).

Electricity

If you want to have your electricity supply turned on or off (for example, because you are moving) or if you experience an interruption in service, contact the relevant branch of Chugoku Electric Power (see below).

Chugoku Electric Power

To turn the supply on or off (when moving home, etc.):

〇Naka Ward, Higashi Ward, Minami Ward, Nishi Ward
 Hiroshima Energy Sales Center  (2-42 Takeya-cho, Naka-ku)
 Tel 0120-297-510

〇Aki Ward
 Hiroshima Energy Sales Center  (2-42 Takeya-cho, Naka-ku)
 Tel 0120-525-079

〇Asaminami Ward, Asakita Ward
 Hiroshima-kita Energy Sales Center  (25-28 Midorii 1-chome, Asaminami-ku)
 Tel 0120-516-830

〇Saeki Ward
 Hatsukaichi Energy Sales Center  (5-12 Kushido 6-chome, Hatsukaichi City)
 Tel 0120-517-270

If you have a power outage:

〇Naka Ward, Higashi Ward, Minami Ward, Nishi Ward
 Hiroshima Service Office  (2-42 Takeya-cho, Naka-ku)
 Tel 0120-748-510

〇Aki Ward
 Yano Service Office  (3-21 Yano-shin-machi 2-chome, Aki-ku)
 Tel 0120-525-089

〇Asaminami Ward, Asakita Ward
 Hiroshima-kita Service Office  (25-28 Midorii 1-chome, Asaminami-ku)
 Tel 0120-516-850

〇Saeki Ward
 Hatsukaichi Service Office  (5-12 Kushido 6-chome, Hatsukaichi-City)
 Tel 0120-517-370

Note: If your electricity is not supplied by Chugoku Electric Power, contact your electricity supplier directly.

Gas

If you want to start using gas, or if you experience any problems with your gas supply, contact the Hiroshima Gas Company, Ltd. If your gas is not supplied by Hiroshima Gas, contact your gas supplier.

For propane gas, contact a propane supplier in your area. Ask your landlord for more information about local propane suppliers.

Hiroshima Gas

〇Hiroshima Gas Head Office  ( 2-7-1 Minami-machi, Minami-ku)
 Note: Customer service is available in English, Chinese, Korean, Portuguese, Spanish, Vietnamese, and Thai through an external interpreting service.
 Tel 082-251-2151 

Note: Hiroshima Gas can also provide door-to-door services in the languages listed above by using a handheld device.

Housing

Finding a place to live

Housing is usually found through real estate agents. If you are studying at a university, your university may be able to provide relevant information.

To rent housing, you must sign a lease contract. Lease contracts usually require a guarantor (hoshonin). Lease contracts also usually include things unique to Japan, such as “key money” (reikin) and security deposits (shikikin). For more information, contact a real estate agent or, if you are a student, your university.

Municipal housing

If you either a) are a registered resident of Hiroshima City who actually lives here, or
b) work in Hiroshima City, and you meet criteria including those related to family members and income, you can apply to live in municipal housing.

You can apply in two ways: one is available throughout the year and the other is available during application periods that happen four times a year (in February, May, August and November). To apply or make inquiries, contact the Architecture Division of the relevant ward office.

Private rental housing: support services for foreign nationals

Hiroshima Prefectural Government Housing Support Services

The Hiroshima Prefectural Government helps residents more likely to have trouble finding housing, such as foreign nationals, by providing assistance and information about private rental housing.

You can use the Anshin Jutaku Information website (http://db.anshin-kyoju.jp/guest/index.php) to search for private rental housing that accepts foreign nationals. Available housing is marked with “住宅SN”.

Mail

If your address changes, submit a change of address notification form to the post office. After submission, mail sent to your previous address will be forwarded to your new address for one year.

Information about mail in English:
Tel: 0570-046-111
Monday to Friday: 8:00–21:00
Saturdays, Sundays, and national holidays: 9:00–21:00

Visit the following website for information about mail in English: http://www.post.japanpost.jp/index_en.html

Japanese post offices are not only responsible for the mail; they also provide savings and insurance services.