公益財団法人 広島平和文化センター国際交流・協力課

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Consultation and Information Centers

Consultation Services

Various advice services are provided in foreign languages, including the Hiroshima City Consultation Service for International Residents (Tel: 082-241-5010) for those who do not speak Japanese very well. Please make use of these services.

If you need interpretation for procedures or advice in a government office, you can request an interpreter (free of charge) through that office.

Inquiries: Hiroshima Peace Culture Foundation, International Relations and Cooperation Division // Tel: 082-242-8879

Public consultation services

If there are no languages listed under “Consultation times etc.”, the service is only available in Japanese.

Advice provided
The organization responsible is in brackets
NameTelephone numbers
and other information
Consultation times etc.
Advice for foreign residents on all aspects of daily life

(Multicultural Society Promotion Section, Human Rights Education Division, Citizens Affairs Bureau
or
Hiroshima Peace Culture Foundation)
Hiroshima City Consultation Service for International ResidentsAddress:
International Exchange Lounge, International Conference Center Hiroshima 1F, 1-5 Nakajima-cho, Naka-ku

(Telephone advice)
Tel: 082-241-5010
Fax: 082-242-7452
soudan@pcf.ciy.hiroshima.jp



Rotating Consultation Service:
Mon to Fri
09:00–16:00

(Except for national holidays, New Year holidays, and August 6)
Languages available:
Chinese, Spanish, Portuguese (Vietnamese on Tuesday, Friday)
(Other languages available with the help of volunteer interpreters.)
Address:
Community Coordination Division, Aki Ward Office 2F,
3-4-36 Funakoshi-minami, Aki-ku
Tel: 082-241-5010
(Hiroshima City Consultation Service for International Residents)
2nd Wed (Portuguese)
3rd Thurs (Spanish)

10:15–12:30
13:30–16:00

(Except for national holidays, New Year holidays, and August 6)
Visas, residence status, Special Permanent Residence, naturalization, international marriage, etc. Immigration Information Center Tel: 0570-013904
03-5796-7112
Mon to Fri
08:30–17:15

Languages available:
English, Chinese, Spanish, etc.
Visa Support Center HiroshimaAddress:
Maple Hatchobori 803, 8-26 Kami-hatchobori, Naka-ku
Tel: 082-223-5581
Mon, Tues ,Wed, Fri
10:00–17:00

You must reserve in advance.
Employment and labor conditions Hiroshima
Foreign Workers Labor Conditions Consultation Service

(Hiroshima Labor Bureau Inspection Division)
Address:
5F, Building No. 2, Joint Government Building, 6-30 Kami-hatchobori, Naka-ku
Tel: 082-221-9242
09:00–12:00
13:00–16:30

Languages available:
Portuguese and Spanish (Tues, Fri)
Chinese (Fri)
Hiroshima Central Foreign Workers Labor Conditions Consultation Service

(Hiroshima Central Labor Standards Inspection Office)
Address:
1F, Building No. 2, Joint Government Building, 6-30 Kami-hatchobori, Naka-ku

Hiroshima Central Labor Standards Inspection Office)
Tel: 082-221-2460
09:30–12:00
13:00–17:00

Vietnamese (Tues)
Advice about finding work Hiroshima Foreign Residents Employment Service Office
(Hello Work Hiroshima)
Address:
8-2 Kami-hatchobori, Naka-ku
(located in the Hello Work Hiroshima Office)
Tel: 082-228-0522
Mon to Fri
10:00–16:00

Languages available:
Portuguese and Spanish (Mon, Thurs, 2nd and 4th Wed)
Chinese (Mon, Wed, Fri)
English (Tues)
Hello Work Hiroshima Higashi Address:
13-7 Hikarigaoka, Higashi-ku
Tel: 082-264-8609
Mon, Wed
10:00–16:30

Languages available:
Portuguese and Spanish
Advice about visa status, social security, working conditions, and daily life

(Hiroshima International Center)

Consultation Service for Foreign Residents
Advice location:
8-18 Naka-machi, Naka-ku, (Hiroshima Crystal Plaza 6F)

Toll-free number for counseling
Tel: 0120-783-806
Advice about daily life
Mon to Fri
10:00–19:00
Sat
09:30–18:00

Advice about visa status, social security, working conditions, etc.
Thurs, Sat
10:00–12:00
13:00–16:00

(Except for national holidays, and New Year holidays)

Languages available:
English, Chinese, Vietnamese, Korean, Tagalog, Portuguese, Indonesian, Thai, Spanish, and Nepali
Give your opinion about municipal government
・Advice about civic affairs (problems in daily life)
・Advice about traffic accidents

(Citizens Consultation Center)
・Municipal Administration Consultation

・Civic Affairs Consultation

・Traffic Accident Consultation
Address:
1-6-34 Kokutaiji-machi, Naka-ku
(located on Hiroshima City Hall main building 1F)
Citizens Consultation Center
Tel: 082-504-2120
Mon to Fri
08:30–17:00

(Except for national holidays, August 6, and New Year holidays)
Advice about domestic violence by a spouse or partner Spousal Domestic Violence Counseling and Support Center Address:
11-27 Fujimi-cho, Naka-ku
(Hiroshima City Public Health Center 3F)
Consultation:
Tel: 082-545-7498
Fax: 082-249-8012
Mon to Fri
10:00–17:00

(Except for national holidays, August 6, and New Year holidays)
Telephone Counseling During Holidays Tel: 082-252-5578 Sat, Sun, and national holidays
10:00–17:00

(Except for New Year holidays)
Advice for victims of violence

(Citizens Safety Promotion Division, Citizens Affairs Bureau)
Hiroshima City Violence Counseling Center Address:
1-6-34 Kokutaiji-machi, Naka-ku (located in Hiroshima City Hall main building 12F)
Tel:082-504-2710
Fax:082-504-2712
Mon to Fri
08:30–17:00

(Except for national holidays, August 6, and New Year holidays)
Advice about support for victims of crime

(Citizens Safety Promotion Division,
Citizens Affairs Bureau)
Hiroshima City General Advice Service for Crime Victims Address:
1-6-34 Kokutaiji-machi, Naka-ku (located on Hiroshima City Hall main building 12F)
Tel: 082-504-2722
Mon to Fri
08:30–17:15

(Except for national holidays, August 6, and New Year holidays)
Advice about all aspects of healthcare

(Healthcare Policy Division, Health and Welfare Bureau)
Hiroshima City Healthcare Safety Support Center Address:
1-6-34 Kokutaiji-machi, Naka-ku
(located on Hiroshima City Hall main building 13F)
Advice
Tel: 082-504-2051
Fax: 082-504-2258
Mon to Fri
09:00–15:00

(Except for national holidays, August 6, and New Year holidays)
Advice about consumer problems regarding door-to-door sales, loans, etc.

(Consumer Affairs Center, Citizens Affairs Bureau)
Hiroshima City Consumer Affairs Center Address:
6-27 Moto-machi, Naka-ku
AQ’A Hiroshima Center City 8F
Tel: 082-225-3300
Hotline for Consumers: 188
Fax: 082-221-6282
10:00–19:00

(Except for Tues and New Year holidays)
Mental health advice Hiroshima City Mental Health and Welfare Center Address:
11-27 Fujimi-cho, Naka-ku
(located in the Hiroshima City Public Health Center 4F)
Tel: 082-245-7731
Mon to Fri
08:30–17:00

(Except for national holidays, year-end and New Year holidays, and August 6)
Run with the help of volunteer interpreters

Municipal Organizations and Facilities

The City of Hiroshima provides government services through its various offices such as Hiroshima City Hall, ward offices, branch offices, the Waterworks Bureau, and the Fire Services Bureau.

The City also runs libraries, museums, sports facilities, and similar places to enrich the lives of Hiroshima residents. To use these facilities, you may be required to pay a fee, so please check with the facility you wish to use.

City Hall, Ward Offices and Branch Offices

When you phone a ward office, they will connect you to the appropriate division.

NameAddressTelFax
Hiroshima City Hall 1-6-34 Kokutaiji-machi, Naka-ku082-245-2111
Naka Ward Office 1-4-21 Kokutaiji-machi, Naka-ku082-245-2111 082-541-3835
Higashi Ward Office9-38 Higashi-kamiya-cho, Higashi-ku 082-245-2111082-262-6986
Nukushina Branch Office 5-1-18 Nukushina, Higashi-ku082-289-2000
Minami Ward Office1-5-44 Minami-machi, Minami-ku082-245-2111 082-252-7179
Ninoshima Branch Office752-74 Aza Yajita, Ninoshima, Minami-ku082-259-2511
Nishi Ward Office 2-2-1 Fukushima-cho, Nishi-ku082-245-2111 082-232-9783
Asaminami Ward Office1-33-14 Furuichi, Asaminami-ku082-245-2111082-245-2111
Sato Branch Office6-29-28 Midorii, Asaminami-ku082-877-1311
Gion Branch Office 2-48-7 Gion, Asaminami-ku 082-874-3311
Numata Branch Office 7-64-8 Tomo-higashi, Asaminami-ku (located in the Numata joint government buildings) 082-848-1111
Asakita Ward Office 4-13-13 Kabe, Asakita-ku082-245-2111082-815-3906
Shiraki Branch Office 2391-4 Oaza Akiyama, Shiraki-cho, Asakita-ku082-828-1211
Koyo Branch Office5-13-7 Fukawa, Asakita-ku082-842-1121
Asa Branch Office 3052-1 Oaza Imuro, Asa-cho, Asakita-ku082-842-1121
Aki Ward Office 3-4-36 Funakoshi-minami, Aki-ku082-245-2111082-822-8069
Nakano Branch Office 3-20-9 Nakano, Aki-ku082-893-2121
Ato Branch Office6257-2 Ato-cho, Aki-ku 082-856-0211
Yano Branch Office5-7-18 Yano-higashi, Aki-ku 082-888-1112
Saeki Ward Office2-5-28 Kairoen, Saeki-ku 082-245-2111082-923-5098
Yuki Branch Office166 Oaza Wada, Yuki-cho, Saeki-ku 0829-83-0111 0829-83-1129

Municipal Tax Offices

Office names AddressTel
Central Municipal Tax Office Naka Ward Office 082-504-2564 (Naka Ward jurisdiction)
082-504-2751 (Minami Ward jurisdiction)
Eastern Municipal Tax OfficeHigashi Ward Office 082-568-7719 (Higashi Ward and Aki Ward jurisdictions)
Western Municipal Tax OfficeNishi Ward Office082-532-0942 (Nishi Ward jurisdiction)
082-532-1012 (Saeki Ward jurisdiction)
Northern Municipal Tax Office Asaminami Ward Office082-831-4935 (Asaminami Ward jurisdiction)
082-831-5016 (Asakita Ward jurisdiction)

Ward Office Welfare Departments (Welfare and Health Centers)

Ward Address Tel
Family and Health Services Division Longevity and Health Services Division Health Services and Welfare Division
Nursing Care Insurance Section General Advice
Naka Ward 730-8565 4-1-1 Ote-machi 082-504-2571

082-504-2688

082-504-2572

082-504-2689

082-504-2331

082-504-2334

082-504-2443

082-504-2333
082-504-2570

082-504-2528
082-504-2478 082-504-2586 082-504-2569

082-504-2739

082-504-2588

082-504-2109

082-504-2174
Minami Ward 734-8523 1-4-46 Minami-machi 082-250-4104

082-250-4105

082-250-4141

082-250-4149

082-250-4155
082-250-4107

082-250-4108
082-250-4138 082-250-4109 082-250-4131

082-250-4132

082-250-4133

082-250-4134
Nishi Ward 733-8535 2-24-1 Fukushima- cho 082-294-6117

082-294-6119

082-294-6583

082-294-6069

082-294-6135
082-294-6218

082-294-6235
082-294-6585 082-294-6289 082-294-6342

082-294-6346

082-294-6384

082-503-6288
Asaminami Ward 731-0194 1-38-13 Nakasu 082-831-4940

082-831-5010

082-831-4973
082-831-4941

082-831-4942
082-831-4943 082-831-4568 082-831-4944

082-831-4945

082-831-4946

082-877-2146
Asakita Ward 731-0221 3-19-22 Kabe 082-819-0576

082-819-0620
082-819-0585

082-819-0586
082-819-0621 082-819-0587 082-819-0605

082-819-0608

082-819-0616

082-819-0617
Aki Ward 736-8555 3-2-16 Funakoshi- minami 082-821-2806 082-821-2808

082-821-2809
082-821-2823 082-821-2810 082-821-2813

082-821-2816

082-821-2820

082-821-2821
Saeki Ward 731-5195 1-4-5 Kairoen 082-943-9726

082-943-9763

082-943-9764
082-943-9729

082-943-9731
082-943-9730 082-943-9728 082-943-9732

082-943-9733

082-943-9769

082-921-5010
Ward Address Tel
Community Support Division Welfare Division Family and Health Services Division
General Advice Family and Health Services Division
Higashi Ward 732-8510 9-34 Higashi- kamiya-cho 082-568-7735

082-568-7729

082-568-7794

082-261-0315
082-568-7731 082-568-7733

082-568-7734
082-568-7730

082-568-7732
082-568-7726

082-568-7727

082-568-7728

Waterworks Bureau Service Stations

WardBranch office AddressTelFax
Naka WardCentral Service Station Naka9-32 Moto-machi, Naka-ku 082-221-5522 082-511-6925
Higashi Ward Higashi082-511-6922 082-511-6925
Minami Ward Minami082-511-6933 082-221-3060
Nishi WardNishi082-511-6944 082-221-3060
Asaminami Ward Asaminami Service Station 1-33-14 Furuichi, Asaminami-ku082-831-4565082-877-0679
Asakita WardAsakita Service Station 4-13-13 Kabe, Asakita-ku 082-819-3958 082-814-8859
Aki Ward Aki Service Station3-4-36 Funakoshi-minami, Aki-ku 082-821-4949 082-823-6624
Saeki WardSaeki Service Station 2-11-41 Kairoen, Saeki-ku 082-923-4121082-922-698

Fire Services Bureau and Fire Stations

NameAddressTelFax
Hiroshima City Fire Services Bureau5-20-12 Ote-machi, Naka-ku082-246-8211 082-247-1645
Hiroshima City Naka Fire Station5-20-12 Ote-machi, Naka-ku 082-541-2700 082-542-7720
Hiroshima City Higashi Fire Station2-12-6 Hikari-machi, Higashi-ku082-263-8401 082-263-7489
Hiroshima City Minami Fire Station2-5-14 Matoba-cho, Minami-ku082-261-5181 082-261-5191
Hiroshima City Nishi Fire Station 43-10 Miyako-machi, Nishi-ku082-232-0381 082-232-3293
Hiroshima City Asaminami Fire Station 1-10-3 Midorii, Asaminami-ku082-877-4101082-877-9462
Hiroshima City Asakita Fire Station4-26-13 Kabe-minami, Asakita-ku 082-814-4795 082-814-9931
Hiroshima City Aki Fire Station 3-12 Horikawa-machi, Kaita-cho, Aki-gun082-822-4349 082-822-9119
Hiroshima City Saeki Fire Station 7-25-18 Itsukaichi-chuo, Saeki-ku 7-25-18 Itsukaichi-chuo, Saeki-ku 082-921-5336

Libraries

NameAddressTelFax
Hiroshima Prefectural Library 3-7-47 Senda-machi, Naka-ku082-241-2299082-241-9799
The City of HiroshimaCentral Library3-1 Moto-machi, Naka-ku 082-222-5542 082-222-5545
5-Days Children’s Library 5-83 Moto-machi, Naka-ku 082-222-5542 082-222-7020
Naka Ward Library4-17 Kako-machi, Naka-ku082-248-9300 082-247-8447
Higashi Ward Library10-31 Higashi-kamiya-cho, Higashi-ku 082-262-5522082-264-2610
Minami Ward Library 16-27 Hijiyama-hon-machi, Minami-ku 082-262-5522082-252-4120
Nishi Ward Library 6-1 Yokogawa-shin-machi, Nishi-ku 082-234-1970082-295-9287
Asaminami Ward Library1-22-17 Nakasuji, Asaminami-ku 082-879-5060082-879-8536
Asakita Ward Library7-28-25 Kabe, Asakita-ku 082-814-0340082-814-0604
Aki Ward Library3-2-16 Funakoshi-minami, Aki-ku 082-824-1056082-824-1057
Saeki Ward Library6-1-10 Itsukaichi-chuo, Saeki-ku082-921-7560 082-924-0742
Saeki Ward Library
・Yuki Kono Reading Room
353-1 Oaza Wada, Yuki-cho, Saeki-ku 0829-40-4005 0829-83-0134
Hiroshima City Manga Library1-4 Hijiyama-koen, Minami-ku 082-261-0330 082-262-5406
Manga Library
・Asa Reading Room
2-30-15 Kamiyasu, Asaminami-ku 082-261-0330 082-830-3676

Art Museums

NameAddressTelFax
Hiroshima Prefectural Art Museum2-22 Kami-nobori-cho, Naka-ku082-221-6246 082-223-1444
Hiroshima City Museum of Contemporary Art 1-1 Hijiyama-koen, Minami-ku 082-264-1121 082-264-1121
Hiroshima Museum of Art Hiroshima Museum of Art 082-223-2530 082-223-2519

Museums, etc.

NameAddressTelFax
Hiroshima Peace Memorial Museum1-2 Nakajima-cho, Naka-ku082-241-4004 082-542-7941
Schmoe House (Annex of the Hiroshima Peace Memorial Museum with exhibits) 1-2-43 Eba-nihonmatsu, Naka-ku 082-241-4004082-542-7941
Hiroshima National Peace Memorial Hall for the Atomic Bomb Victims 1-6 Nakajima-cho, Naka-ku 082-543-6271 082-543-6273
Hiroshima Castle 21-1 Moto-machi, Naka-ku 082-221-7512 082-221-7519
Hiroshima City Museum of History and Traditional Crafts 2-6-20 Ujina-miyuki, Minami-ku 082-253-6771082-253-6772
5-Days Children’s Museum 5-83 Moto-machi, Naka-ku 082-222-5346082-502-2118
Hiroshima City Ebayama Museum of Meteorology 1-40-1 Eba-minami, Naka-ku082-231-0177 082-234-1013
Numaji Transportation Museum (Hiroshima City Transportation Museum) 2-12-2 Chorakuji, Asaminami-ku 082-878-6211 082-878-3128
Hiroshima City Cinematographic and Audio-Visual Library 3-1 Moto-machi, Naka-ku082-223-3525082-228-0312

Sports Facilities

NameAddressTelFax
Hiroshima Prefectural Sports Center 4-1 Moto-machi, Naka-ku082-228-1111 082-228-4992
The City of HiroshimaEDION Stadium Hiroshima
(Hiroshima Regional Park, Athletic Stadium)
5-1-1 Otsuka-nishi, Asaminami-ku 082-848-8484082-848-8460
Hiroshin Big Wave (Indoor swimming pool) 1-8-3 Ushita-shin-machi, Higashi-ku 082-222-1860 082-222-1861
Naka Ward Sports Center 3-8-12 Senda-machi, Naka-ku 082-241-9355082-241-9379
MAEDA HOUSING Higashi Ward Sports Center 1-8-3 Ushita-shinmachi, Higashi-ku 082-222-1860 082-222-1861
Minami Ward Sports Center 7-31 Kusuna-cho, Minami-ku082-251-7721 082-251-7701
Nishi Ward Sports Center 2-41-1 Kogo-minami, Nishi-ku082-272-8211082-272-8242
Asaminami Ward Sports Center 3-13-16 Tomo-higashi, Asaminami-ku082-848-2411 082-848-2432
Asakita Ward Sports Center 2-50-1 Fukawa, Asakita-ku 082-843-4999 082-843-4998
Aki Ward Sports Center 2-3-1 Nakano-higashi, Aki-ku 082-893-1998082-893-1857
Saeki Ward Sports Center 6-1-27 Rakuraku-en, Saeki-ku082-924-8198 082-924-8199

Park Facilities

NameAddressTelFax
Chuo Park Family Pool 4-41 Moto-machi, Naka-ku 082-211-0063 082-228-1891
Oshiba Park Traffic Land 1-50 Oshiba-koen, Nishi-ku 082-230-0260
Hiroshima City Forest Park Insectarium 10173 Aza-Fujigamaru, Fukuda-cho, Higashi-ku 082-899-8964 082-899-8233
Hiroshima City Asa Zoo Oaza Dobutsuen, Asa-cho, Asakita-ku 082-838-1111082-838-1711
Hiroshima City Botanical Garden 3-495 Kurashige, Saeki-ku 082-922-3600082-923-6100

Foreign Diplomatic Offices and International Organizations

Name Address Tel
Consulate-General of the Republic of Korea in Hiroshima4-22 Higashi-kojin-machi, Minami-ku 082-568-0502
Office of Thai Trade Representative, Hiroshima 3-7-47 Senda-machi, Naka-ku
Hiroshima Prefectural Information Plaza 5F
082-249-9911
United Nations Institute for Training and Research (UNITAR) Hiroshima Office 5-44 Moto-machi, Naka-ku
Hiroshima Chamber of Commerce and Industry Bldg, 5F
082-511-2424

Other

The City of Hiroshima’s website and foreign language websites

1. City of Hiroshima website

The City of Hiroshima website not only has a Japanese version, but also pages in English, Korean, Chinese, Portuguese, Spanish, and Filipino.

You can also use the automatic translation function (a private-sector translation service) to translate the Japanese website into English, Korean, Simplified Chinese, or Traditional Chinese. However, please be aware that the resulting translation is not always accurate. We offer simplified Japanese (やさしいにほんご) for those who are not yet used to Japanese.

There is also an option to show hiragana readings above kanji characters.

http://www.city.hiroshima.lg.jp/

2. Emergency Medical Care Net Hiroshima: Kyukyu Iryo Net Hiroshima
(Hiroshima Prefecture Emergency Medical Information Network)

This site has information in English on matters such as healthcare during national holidays and at nighttime.

  • On the English-version website, you can search for hospitals and clinics providing foreign language services.
  • They also publish an emergency medical care handbook for international residents (in English, Chinese, Korean and Portuguese.)

http://www.qq.pref.hiroshima.jp

3. Multilingual Living Guide
(Council of Local Authorities for International Relations)

Provides international residents with essential information about life in Japan. Languages available: English, Chinese, Korean, Portuguese, Spanish, German, French, Vietnamese, Indonesian, Tagalog, Thai, Russian, Myanmar Language (Burmese), and simplified Japanese (やさしいにほんご).

http://www.clair.or.jp/tagengo/index.htm

4. Explore HIROSHIMA

Provides tourist information about Hiroshima City and surrounding areas. Languages available: English, Korean, Chinese (traditional/simplified), French, German, and Thai.

https://www.hiroshima-navi.or.jp

5.Hiroshima Peace Culture Foundation, International Relations and Cooperation Division Website

  • Information for international residents about life in Japan. Information about international exchange events in English, Chinese, Portuguese, and Spanish.
  • Disaster information available in English, Chinese, Portuguese, Spanish, Vietnamese, Filipino, and Korean

http://www.pcf.city.hiroshima.jp/ircd