公益財団法人 広島平和文化センター国際交流・協力課

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During Emergencies

Fires and Medical Emergencies (Call 119) 

Fires 

Causing a fire is not only dangerous to yourself, but can also cause a lot of harm to your neighbors. Be very careful of how you use fire. If a fire starts, warn your neighbors by shouting and dial 119. 

Medical emergencies 

When you urgently need to go to a hospital, for example, when you become seriously ill, or when you are seriously injured because of an accident or natural disaster, call 119 for an ambulance.

However, if the illness or injury is minor enough that you can go to a hospital or clinic by yourself or with your family’s help, please do not use an ambulance. Ambulances are for emergencies only. 

Call 119 in case of fires or emergencies, or for rescue services 

Dial 119 and tell the emergency services the following:

  • Whether you need a fire engine or ambulance, and whether you need rescue services or not
  • An address or location which is easy to understand, with a clear destination 
  • Your name and telephone number

For questions about natural disasters, such as earthquakes and typhoons, please contact: 

  • The Emergency Preparedness Division of your local ward fire station 
  • The Community Revitalization Division of your local ward office 

For questions about fire and rescue, please contact: 
Tel: 082-246-0119 (automated helpline)  

Traffic Accidents and Crime (Call 110) 

If you are involved in a traffic accident 

If you are involved in a traffic accident, you must first help anyone injured. If an ambulance is needed, dial 119. Also call 110 to notify the police. 

 If you are the victim of a crime  

If you are the victim of crime such as theft or physical violence, notify the police by calling 110. It is a good idea to know the locationsand telephone numbers of police stations, police boxes, and police sub-stations near your home. 

Calling 110 

When you call 110, tell them the following: what happened and where (names of nearby buildings, stations, or other landmarks); if there are any injured people; and your name. Practice explaining this in Japanese, in case you ever need to. If you are unable to make the call, ask someone nearby to make it for you.