Your “My Number Card” can be used in place of your current health insurance card
As of December 2, 2024 a new Myna Health Insurance Card system where the My Number Cards have taken over the function of current health insurance cards has started, meaning you can instead use your My Number Card as your health insurance card. Health Insurance Cards will be no longer issued as part of this change.
Note:
“Myna Health Insurance Card” refers to My Number Cards that take on the same function as your current health insurance card. In order to use your My Number Card as your health insurance card, you must register to use them as such in advance through the Mynaportal, or a card reader with facial recognition (installed at medical facilities) or Seven Bank ATMs.
The Mynaportal is available in both Japanese and English. https://myna.go.jp
Until when can I use my current health insurance card?
1. Those who have health insurance cards without expiration dates
For those entered into insurance as part of the companies where you work, your health insurance card has no expiration date. However you will be no longer able to use your health insurance card from December 2, 2025.
For these people please follow the below:
🌀 For those who are already registered with the Myna Health Insurance Card system
Until December 1, 2025
You can use either your Myna Health Insurance Card, or continue to use your health insurance card.
From December 2, 2025
Please use your Myna Health Insurance Card.
🌀 For those who have not yet registered with the Myna Health Insurance Card system
As of December 2, 2025 those who have not yet set up a Myna Health Insurance Card will be sent a “Certificate of Qualification (資格確認書//Shikaku kakunin-sho)” from the City of Hiroshima. Please use this certificate as a health insurance card.
2. For those enrolled in the National Health Insurance or Late-Stage Elderly Medical Care System, their health insurance card has an expiration date
Health insurance cards for those enrolled in the National Health Insurance (国民健康保険//Kokumin Kenko Hoken) or in the Late-Stage Elderly Medical Care System for aged 75 or older (後期高齢者医療制度//Kōki kōreisha iryō seido), have expiration dates written on them. Please confirm well in advance when your card expires. None will be valid longer than July 31, 2025 at the latest.
For these people please follow the below:
🌀 For those who are already registered with the Myna Health Insurance Card system
Until the listed expiration date
You may either use your Myna Health Insurance Card, or your current health insurance card.
After the listed expiration date
Please use your Myna Health Insurance Card.
🌀 For those who have not yet registered with the Myna Health Insurance Card system
Those who have not registered with the Myna Health Insurance Card system at the time that their current health insurance card expires will be sent a “Certificate of Qualification (資格確認書//Shikaku kakunin-sho)” from the City of Hiroshima. Please use this certificate as a health insurance card.
3．For those whose insurance will change, such as those moving outside of Hiroshima City, retiring, or moving jobs
For those moving outside of Hiroshima City, retiring, moving jobs, or turning 75 years old and entering the Late-Stage Elderly Medical Care System, even should your card have time remaining before expiration, you will at that point become unable to use your health insurance card.
After then, please either use a Myna Health Insurance Card system or a “Certificate of Qualification (資格確認書//Shikaku kakunin-sho)” from the City of Hiroshima as a health insurance card.
The City will send those without a Myna Health Insurance Card a “Certificate of Qualification (資格確認書//Shikaku kakunin-sho)”
From December 2, 2025, as your health insurance card expires, those without Myna Health Insurance Cards will be sent a “Certificate of Qualification (資格確認書//Shikaku kakunin-sho)” from the City of Hiroshima. When you go to a medical facility, please present this certificate at the reception desk.
About a notification of your present health insurance enrollment information (資格情報のお知らせ//Shikaku jyōhō no oshirase)
To those with Myna Health Insurance Cards, the City of Hiroshima will be sending a notification in order to confirm your present health insurance enrollment information.
This notification can be used when the card reader at medical facilities is not working, or when you cannot be seen for medical examination with just your Myna Health Insurance Card. Please bring this with your Myna Health Insurance Card when visiting medical facilities.
Attention:
⦁ The notification alone is not enough to receive treatment.
⦁ The Certificate of Qualification and this notification are not the same document.
Q & A
Q) I have a My Number Card but, I do not know if it is registered with my health insurance card. How can I confirm this?
A) You can confirm your registration via Mynaportal. Log into the Mynaportal, and read your My Number Card.
Then, “Confirm Registration Status” ➜ “Health Insurance Card” ➜ if it says “Registered” then your registration is complete.
The Mynaportal is available in both Japanese and English. https://myna.go.jp
Inquiries
For more detailed information please visit the City of Hiroshima’s official website, or contact the City Hall’s relevant office:
▷ City of Hiroshima official website (Japanese)
https://www.city.hiroshima.lg.jp/soshiki/71/199885.html
▷ City of Hiroshima, National Health Insurance and Pension Division (Hoken Nenkin Ka).
Tel. 082-504-2157
▷ Hiroshima City & Aki County International Resident Consultation Service
If you are not confident in your Japanese, please contact the office below:
Hiroshima City & Aki County International Resident Consultation Service
Tel: 082-241-5010
Email: soudan@pcf.city.hiroshima.jp
Hours: 9 am-4 pm (Mon-Fri)
Closed: Saturdays, Sundays, national holidays, August 6 and December 29-January 3
Supported Languages: Japanese, English, Chinese, Spanish, Portuguese, Vietnamese, Filipino (consultation for Filipino is available on Fridays and the 1st and 3rd Wednesdays of the month.)
🌟 My Number Card Support Centers
At some commercial and public facilities there are support centers available to help those who have not yet applied for a My Number Card apply to receive one.
Note:
⦁ If you are unable to visit a support center, the City of Hiroshima offers a service where a member of staff will visit and help you apply. For further information, please check the City of Hiroshima’s official website.
⦁ Generally, it takes a month and a half to issue a My Number Card, so please start planning early.
Inquiries: My Number Card Support Service Tel: 0120-239-651
