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Help Desks for Coronavirus

If you are any of the below, before visiting a hospital or clinic, you should get advice on one of the telephone numbers listed below. Calls can only be answered in Japanese.  

  • You have cold-like symptoms (e.g. coughing, sneezing, phlegm, chest pain, difficulty breathing) for 4 days or more
  • You have had a fever of 37.5℃ or higher for 4 days or more (or taking fever-reducing* medicine continuously). *antipyretic
  • You feel very tired
  • You have difficulty breathing

If you are any of the below, you are at higher risk of a more severe illness. If you are one of these people, and you have the symptoms described above for 2 days or more, call one of the numbers below as soon as possible.

  • The elderly
  • Pregnant women
  • People with diabetes, heart disease, or a respiratory disease. People on dialysis.
  • People taking immunosuppressants or anticancer drugs

 

Please call one of the numbers below (Japanese language only):

Hiroshima City Health Centers (Japanese language) Hours: 8:30 – 17:00, Monday to Friday

  • Naka Health Center (Naka Ward)                            082-504-2528
  • Higashi Health Center (Higashi Ward)                     082-568-7729
  • Minami Health Center (Minami Ward)                     082-250-4108
  • Nishi Health Center (Nishi Ward)                             082-294-6235
  • Asaminami Health Center (Asaminami Ward)          082-831-4942
  • Asakita Health Center (Asakita Ward)                      082-819-0586
  • Aki Health Center (Aki Ward)                                   082-821-2809
  • Saeki Health Center (Saeki Ward)                             082-943-9731
  • Health Promotion Division, the City of Hiroshima    082-504-2622

* Outside the health centers’ opening hours, please call this number (call center): (082)241-4566.

 

Ministry of Health, Labour and Welfare: Telephone Consultation (Japanese language)                 

   0120-565653 (Toll-free)    9:00 – 21:00, every day of the week

 

Translation Support

For those who wish to contact a health center but need help in a language other than Japanese, please contact:

 

Hiroshima City Consultation Services for International Residents

TEL: 082-241-5010

Fax: 082-242-7452

E-mail: soudan@pcf.city.hiroshima.jp

Hours: 9:00 – 16:00 on Monday to Friday (Closed on holidays and August 6) 

Languages: Monday to Friday = Chinese, Spanish, Portuguese and English

                   Tuesday & Friday = Vietnamese

 

Hiroshima Prefectures Counseling Services for Foreign Residents

TEL: 0120-783-806 (Toll Free)

Hours: 8:30 – 19:00 on Monday to Friday (Closed on holidays)

           9:30 – 18:00 on Saturday

Languages: English, Chinese, Vietnamese, Korean, Tagalog, Portuguese, Indonesian, Thai, Spanish and Nepal

 

The above information was provided by the Human Rights Education Division, the City of Hiroshima on February 25, 2020.